SHIPPING INFORMATION
We strive to ensure that your order is processed and shipped as efficiently as possible. Below you will find detailed information about our shipping policies, including destinations, tracking, and additional charges for UK customers.
ORDER PROCESSING
We do our best to process and ship orders within 1 - 3 business days (Monday to Friday, excluding holidays). Our aim is to get your purchases to you as quickly as possible.
If your order is placedΒ beforeΒ 18:00, you're likely to receive it theΒ next day.
Please note:Β we are not responsible for shipping delays due to the carrier.
SHIPPING DESTINATIONS
These are the shipping destinations we currently serve:
EU Destinations:
The Netherlands
Belgium
Germany
Austria
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Greece
Hungary
Ireland
Italy
Latvia Lithuania
Luxembourg
Malta
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
International Destinations:
United Arab Emirates
Australia
Canada
Switzerland
United Kingdom
Norway
New Zealand
For countries not listed above, please contact our Customer Support for assistance.
SHIPPING PRICES & DELIVERY TIMES
All of our shipments comes with : Insured shipment and signature requirement.
The Netherlands : β¬5.95,- | Free shipping above β¬75,-
Belgium / GermanyΒ : β¬8.95,- | Free shipping above β¬75,-
European UnionΒ : β¬12.99,- | Free shipping above β¬100,-
InternationalΒ : β¬30,- | Free shipping above β¬100,-
The NetherlandsΒ / Belgium / GermanyΒ : 1 - 3 Business days.
European Union / InternationalΒ : 2 - 5 Business days.
INTERNATIONAL SHIPPING AND CUSTOMS
Orders delivered to international destinations may face import duties and taxes upon arrival in your country. As the recipient, you are responsible for these charges, which are beyond our control and may vary depending on the destination. You, as the importer of record, must comply with all applicable laws and regulations of the receiving country. Delays due to customs clearance processes are possible and may affect delivery times. We cannot predict these charges or the potential for delays, so we recommend consulting your local customs office for more information.
NON-DELIVERED ORDERS
If your order has not been delivered as expected, please use the Track & Trace code to check its status. If there are issues with the delivery, or if it's marked as delivered but not received, please get in touch with us for assistance.
LOST PACKAGES
Please noteΒ that while we strive to provide a seamless shipping experience, we want to clarify that we are not responsible for any lost packages once they have been handed over to our shipping partner, PostNL. In the unfortunate event of a lost package, we will promptly file a report with PostNL to investigate the matter thoroughly.
If your package is confirmed as lost by PostNL, rest assured that we will initiate a refund for your order. Your satisfaction is of utmost importance to us, and we are committed to resolving any issues that may arise during the shipping process.
FURTHER INFORMATION
For any questions regarding your order's shipping status, shipping policies, or any other inquiries, please refer to our FAQ or contact our Customer Support. We're here to assist you every step of the way.